You have 14 calendar days from receipt of your order to request an exchange or return.

For national orders (Peninsula, Balearic Islands) and Portugal:

• Changes : If you need to exchange size, color, or product, it's completely FREE (for the Peninsula and the Balearic Islands). Follow the instructions on the form . included in your package. Shipping is free. Important: Stock availability will only be confirmed once we receive and process your request, so we recommend sending your package as soon as possible.

• Returns : We'll refund the amount to the original payment method. Follow the detailed instructions on the form. that you will find in your package.

If you did not receive the pre-printed shipping label with your package, you can request it at: devoluciones@bruna.es

For international returns or from the Canary Islands, Ceuta and Melilla , please click here.

See more details about our Return Policy or the right of withdrawal in our Terms and Conditions . 

For any questions or additional information, do not hesitate to contact us at devoluciones@bruna.es .