To make a full or partial return:

1. Complete the form included in your package or [download it here].

2. Place the items to be returned in their original packaging, making sure to include the completed form.

3. Attach the pre-paid return label to the outside of the package.

4. Drop the package off at a Correos office or a Citypaq point. You can check the available locations [here].

5. You will receive a confirmation email with tracking details.

Once we receive the package at our facilities, we will begin the return process. The refund will be issued to the original payment method after the item passes quality control, within 14 days of receipt.

The return shipping cost is €6 when using the pre-paid label we provide. If you prefer, you can return the package at your own expense to the address indicated in our Terms and Conditions, and in that case, the €6 fee will not be charged.

If you did not receive the pre-paid return label with your package, you can request one at: devoluciones@bruna.es

For international returns or returns from the Canary Islands, Ceuta, and Melilla, please [click here].